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[Tom Borovskis]

This documentation tells you what to double check:
https://cascadeur.com/help/quick_rigging_tool

Did you follow all steps, but it still...

[Tom Borovskis]

Thank you Stefan, wir werden uns das ansehen!

[Tom Borovskis]

The sword is parented to the forearm instead of the hand on this screenshot.
So its clear that will not follow the hand rotations.
(It will...

[Tom Borovskis]

Hi Stefan, could you please upload the scene file for a closer analysis by our developers?

[Tom Borovskis]

That you for your crash report!
We would like to analyze this problem in more detail.

Could you please send us:
- the logs from...

[Tom Borovskis]

For that case you should use FK interpolation:
https://cascadeur.com/help/interpolation

[Tom Borovskis]

Hi BlankMauser,
actually this seems to be a bug on our side.
You can fix it by removing FK from the key frame, as shown in the attached video....

[Tom Borovskis]

Why 2 years?
No, you only have to pay for one year to get the annual subscription.
But you have to select "annual payment" as the...

[Tom Borovskis]

Thanks! We will give you feedback.

[Tom Borovskis]

Could you upload the scene file here?
Our animators will take a look at it.

[Tom Borovskis]

- If I do one annual payment of 150$ for the Pro version, do I automatically get Perpetual License ?

Answer:
Yes, its like that....

[Tom Borovskis]

You can set it here:

...

[Tom Borovskis]

Okay!
Now i see, what you mean!
Yes, we will send you an invoice, no matter which country you are coming from.

For EU companies...

[Tom Borovskis]

We will give you support with the purchase, but first we need to understand in which step of the process the issue appears.

Unfortunately,...

[Tom Borovskis]

Thank you for that!
It's a bug with our transforms calculation for the skinned mesh. If a mesh has non-zero transforms before the skinning process,...

[Tom Borovskis]

To understand what is happening, the "jumble of letters and numbers" would be helpful.
Could you please copy&past them, too?
...

[Tom Borovskis]

"What different about cascadeur and ZivaVFX?"

Both solutions have in common that they are physics-based tools.
Apart from...

[Tom Borovskis]

We are glad that you found a solution for the issue.
Thank you for telling us how you managed to solve it!
I will share the link with our...

[Tom Borovskis]

Our UE4 sample rig has more than 2 fingers, as you can see on the screenshot.
Also you can use any of your own characters, you do not have to use...

[Tom Borovskis]

Probably there was an error in the tutorial or there is an outdated version online.
Can you please show us where you found this instruction?...